Refund policy
Returns & Exchanges
- Returns require prior approval and an issued RMA.
- Items must be unused, in original packaging, and returned per instructions.
- Most items do not have restocking fees.
- Restocking fees apply only to certain special-order items and truck freight shipments.
- Return shipping is the customer’s responsibility, except for defective or incorrectly shipped items.
- Unauthorized or refused returns may be denied.
- Original shipping charges are non-refundable.
- Subjective reasons (such as sound preference) are not valid for returns of used items.
Order Cancellations
- Cancellation approval is at the sole discretion of Only In Stock.
- Orders released to shipping or suppliers may not be canceled.
- Cancellation fees may apply due to merchant or supplier costs.
- Certain forced-induction products may carry up to a 35% cancellation fee or be non-cancelable.
Non-Returnable Items
Including but not limited to:
- Used or installed items
- Special-order items (where noted)
- Items with core charges
- Forced-induction components
- Tuning devices and electronics
- Wheels and tires
- Chemical products
- Opened electronics
- Emissions-related or off-road-only products
Damaged, Lost, or Defective Items
- Issues must be reported within 15 days of delivery.
- Documentation and photos are required.
- Replacement is provided after carrier or manufacturer verification.
- Return shipping costs are covered only for defective or incorrectly shipped items.
- Only In Stock and its affiliates are not responsible for labor costs or downtime.
Customer Responsibilities & Disputes
Customers agree to:
- Attempt good-faith resolution before filing disputes.
- Provide documentation when requested.
- Work with manufacturers for warranty claims when applicable.
- Ensure secure delivery locations and accurate shipping information.
Fraudulent activity may result in order cancellation, denial of service, collections, or legal action.
Chargebacks & Collections
Only In Stock respects legitimate disputes. However, retaining merchandise after a chargeback is considered fraud. In cases of clear fraud or bad faith, we may pursue recovery through billing, collections, or legal remedies. Collections are not pursued for good-faith disputes.