Shipping policy

Shipping And Delivery Information 

  • Items that are listed in stock should ship same or next business day.  The in stock notification is located under the price, currently only appearing when stock is confirmed. 
  • If the in stock notification does not appear, that means it may be special ordered or back ordered. You can see this on the “Availability” notes which are a few lines below the price. On average, back ordered items ship around 9 business days, however some items can take a very long time.
  • SPECIAL REQUESTS cannot be honored.  We ship using normal carriers so where they deliver is how the item will be delivered.
  • We ship via multiple carriers, usually FedEx and UPS.  Some items do ship USPS depending on supplier.
  • We DO NOT ship to PO Boxes.
  • Freight shipments may be many different carriers who will coordinate delivery with the customer (so make sure to include proper contact numbers).  
  • Orders over $500 may require a signature.  Orders with different billing and shipping addresses may require signature as well. Orders that are unable to be delivered due to not being able to sign for it would be subject to above restocking fees.
  • We cannot re-route packages mid-shipment.  Additionally, we may not be able to change the delivery address depending on the payment method.
  • Upgraded shipping, such as "UPS Next Day Air", may be replaced by an alternative shipping method as some distributors exclusively use FedEx.  Additionally, not all items sold can be shipped by air.  If we cannot honor the selected shipping method by a change of carrier (Changing UPS to Fedex for example), we will refund the shipping charge to either free shipping, or flat rate shipping, which ever is the cheapest that the order qualifies for.
  • Customers must provide a valid street address for delivery and ensure the ability to receive packages, including those requiring a signature. Once a carrier confirms delivery to the address provided, risk of loss transfers to the customer. In cases of suspected theft (including “porch piracy”), the customer should immediately file a police report. If theft is a known risk at the delivery location, the customer must contact us prior to shipment so we can arrange signature confirmation where applicable.